Crisis management is an important part of any crisis that may have an important external impact. As a rule we need to follow our clients standards and ensure the plan is accepted by all parties.
The crisis management structure should include the following:
- Identify crisis management team members.
- Document what criteria will be used to determine if a crisis has occurred.
- Establish monitoring systems and practices to detect early warning signals of any potential crisis situation.
- Specify who will be the spokesperson in the event of a crisis.
- Provide a list of key emergency contacts.
- Document who will need to be notified in the event of a crisis and how that notification will be made.
- Identify a process to assess the incident, its potential severity and how it will impact the building and employees.
- Identify procedures to respond to the crisis and emergency assembly points where employees can go.
- Develop a strategy for social media posting and response.
- Provide a process for testing the effectiveness of the crisis management plan and updating it on a regular basis.
We follow the outline from Paul Kirvan on How to write a disaster recovery plan and define disaster recovery strategies which outlines that a CMP should include:
- An outline of the purpose, scope and goals of the plan.
- An evacuation plan.
- A crisis response strategy that develops a framework to manage the crisis.
- Contact lists, including staff, vendors and law enforcement.
- Media management.
- Crisis procedures that define specific responses to a variety of incidents.
- Integration with other emergency plans.