Crisis management

Crisis management is an important part of any crisis that may have an important external impact. As a rule we need to follow our clients standards and ensure the plan is accepted by all parties.

The crisis management structure should include the following:

1. Identify crisis management team members.
2. Document what criteria will be used to determine if a crisis has occurred.
3. Establish monitoring systems and practices to detect early warning signals of any potential crisis situation.
4. Specify who will be the spokesperson in the event of a crisis.
5. Provide a list of key emergency contacts.
6. Document who will need to be notified in the event of a crisis and how that notification will be made.
7. Identify a process to assess the incident, its potential severity and how it will impact the building and employees.
8. Identify procedures to respond to the crisis and emergency assembly points where employees can go.
9. Develop a strategy for social media posting and response.
10. Provide a process for testing the effectiveness of the crisis management plan and updating it on a regular basis.

We follow the outline from Paul Kirvan on How to write a disaster recovery plan and define disaster recovery strategies which outlines that a CMP should include:

1. An outline of the purpose, scope and goals of the plan.
2. An evacuation plan.
3. A crisis response strategy that develops a framework to manage the crisis.
4. Contact lists, including staff, vendors and law enforcement.
5. Media management.
6. Crisis procedures that define specific responses to a variety of incidents.
7. Integration with other emergency plans.